Privacy policy

1 Preamble


Blohmstraße 37-61
12307 Berlin

are the operators (hereinafter referred to as „We“ or the „Operators“) of the website (hereinafter referred to as the „Website“) and the services offered on it and are therefore responsible for the collection, processing and use of personal data within the meaning of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (new FDPA) and the German Telemedia Act (TMG).

The principle of data minimisation is of great importance to us even at the data collection stage. We shall only collect and process personal data if you have given us your consent or if the law expressly permits or mandates us to do so. We will explain below which data we collect, how we use it and which rights you have with regard to the use of your data.

2 Security

The data entered on our website shall be encrypted (according to the state of the art) and transmitted to our servers via the internet.

We protect our website and other systems through technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Our security measures are continuously improved in line with technological developments.

3 Collection, storage and use of personal data

The data entered on our website shall be encrypted (according to the state of the art) and transmitted to our servers via the internet.

We protect our website and other systems through technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Our security measures are continuously improved in line with technological developments.

3.1 Personal Data

The term personal data defines individual information about personal or factual circumstances of a specific or identifiable natural person (data subject). This includes, for example, your real name, your address, your telephone number or your date of birth.

3.2 Collection, processing and use of personal data

We shall adhere strictly to the statutory provisions of the General Data Protection Regulation, the German Federal Data Protection Act and the German Telemedia Act when collecting, processing and using personal data.

We will collect, store and process your data for the entire complaint handling process, the implementation and improvement of our services, technical administration, improvement of our products and services as well as our own marketing purposes.

When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we will collect the following data that are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6(1)(1)(f) of the GDPR):

  • IP address;
  • Date and time of the request;
  • Time zone difference from Greenwich Mean Time (GMT);
  • Content of the request (specific page)
  • Access Status/HTTP Status Code
  • The amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and browser software version.

If you contact us by e-mail or through the contact form, we will store your e-mail address and other information according to the form. This is done for the purpose of responding to you or, if necessary, contacting you at a later point in time about the subject of the inquiry.

When the processing of your request has been completed, your data will be blocked for further use and deleted after expiry of the periods provided for under tax and commercial law, unless you have expressly consented to further use of your data.

3.3 Children

Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, shall not collect any and shall not pass on any to third parties.

3.4 Retention period

Personal data provided to us via our website will only be stored until the purpose for which they were entrusted to us has been fulfilled. If retention periods under commercial and tax law have to be observed, the storage period for certain data can be up to 10 years or longer.

3.5 Disclosure of data / transmission to third parties

In some cases, we use external service providers to process your data. We have carefully selected and commissioned these providers, who are bound by our instructions and are regularly monitored.

Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. As part of complaints handling, for example, the service providers we use here (such as logisticians) will receive the necessary data for order processing. The data passed on in this way may only be used by our service providers for the performance of their tasks. Any other use of the information is not permitted and shall not be made by any of the service providers commissioned by us.

We will not sell or otherwise pass on your data to third parties without your consent. Anything to the contrary shall only apply if there is a legal obligation to do so (e.g. transmitting information to certain authorities within the scope of their statutory duties) or if this is necessary for the enforcement of our rights, especially for the enforcement of claims arising from the contractual relationship with you.

3.6 Storage of log files

Every time you visit our website, the access will be recorded (access log). The recording is automated and will be anonymised. This means that the collected personal data (e.g. IP address) will be changed such that the individual information about personal or factual circumstances can no longer be assigned to a specific or identifiable natural person or this can only be done with a disproportionately high expenditure of time, cost and manpower.

The stored log files serve to further improve our website and the services offered as well as to better control the capacities of the servers.

4 Cookies, Web analytics services and social plug-ins

4.1 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. („Google“). Google Analytics uses „cookies“, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link ( ).

We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained allow us to improve our offer and make it more interesting for you as a user.

For more information on terms of use and data protection, please visit or . We would like to point out that the code „anonymizeIp“ has been added to Google Analytics on this website to ensure anonymized recording of IP addresses (so-called IP masking).

4.2 Google Tag Manager

For our website, we use the Google Tag Manager of the company Google Inc. For the European area, the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. Through the Google Tag Manager, we can centrally incorporate and manage code sections of various tracking tools that we use on our website.

Google Tag Manager is an organizational tool that allows us to embed and manage website tags centrally and through a user interface. Tags are small sections of code that, for example, record (track) your activity on our website. For this purpose, JavaScript code sections are inserted into the source code of our page. The tags often come from Google-internal products such as Google Ads or Google Analytics, but tags from other companies can also be included and managed via the manager. Such tags perform different tasks. They can collect browser data, feed marketing tools with data, embed buttons, set cookies and also track users across multiple websites.

To make our website, as good as possible, we need various tracking tools such as Google Analytics. The collected data from these tools show us what users are most interested in, where we can improve our services and which people we should still show our offers to. And for this tracking to work, we need to embed appropriate JavaScript codes into our website. Basically, we could include each code section of each tracking tool separately in our source code.

The tag manager itself is a domain that does not set any cookies or store any data. It acts as a mere „manager“ of the implemented tags. The data is collected by the individual tags of the various web analysis tools. The data is virtually passed through to the individual tracking tools in the Google Tag Manager and is not stored.

Google receives anonymized data via the Tag Manager. However, this is only the use and usage of our Tag Manager and not your data that is stored via the code sections. We allow Google and others to receive selected data in anonymized form. In doing so, Google deletes any info that could identify our website. Google aggregates the data with hundreds of other anonymous website data and, as part of benchmarking efforts, creates user trends.

When Google stores data, it is stored on Google’s own servers. The servers are located all over the world. Most of them are located in America. You can find out exactly where Google servers are located at If you want to learn more about Google Tag Manager, we recommend the FAQs at

4.3 Google Maps

This website uses Google Maps to display interactive maps and to create directions. Google Maps is a map service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google in the USA. When you call up a web page on our website that contains Google Maps, your browser establishes a direct connection with Google’s servers. The map content is transmitted by Google directly to your browser, which then integrates it into the website. Therefore, we have no influence on the scope of the data collected by Google in this way. According to our knowledge, this is at least the following data:

  • Date and time of the visit to the website in question,
  • Internet address or URL of the website called up,
  • IP address, (start) address entered as part of route planning.

We have no influence on the further processing and use of the data by Google and therefore cannot accept any responsibility for this.

If you do not want Google to collect, process or use data about you via our website, you can disable JavaScript in your browser settings. In this case, however, you will not be able to use the map display.

The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, can be found in Google’s privacy policy (

By using our website, you consent to the processing of data about you by Google Maps Route Planner in the manner and for the purposes set out above.

5 YouTube Videos

We use YouTube to integrate videos. The videos were embedded in the extended data protection mode. Like most websites, however, YouTube also uses cookies to collect information about the visitors to its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. This also leads to the establishment of a connection to the Google DoubleClick network. You could trigger further data processing by starting the video. We have no control over that. For more information about privacy at YouTube, please see their privacy policy:

6 Right of objection and the rights to information, rectification, correction and deletion of data

You have a right to information regarding the personal data stored about you and a right to correction of incorrect data as well as their blocking, completion and deletion.

You can object to the use of your data for the aforementioned purposes at any time with effect for the future without incurring any costs other than transmission costs according to the basic tariffs.

Upon request, we will provide you with a copy of your personal data in a structured, common and machine-readable format.

For information about your personal data, to have incorrect data corrected or blocked or deleted, to exercise your right of objection and for further questions about the use of your personal data, please contact us:

Data protection
Blohmstraße 37-61
12307 Berlin

7 Complaint to the supervisory authority

Pursuant to Art. 77 of the GDPR, data subjects have the right to complain to the competent supervisory authority if they believe that the processing of their personal data is unlawful.

8 Disclaimer of liability

All information contained on this website has been verified very carefully. However, we do not guarantee that the contents of our own websites are always correct, complete and up to date.

We exclude liability for external links referring to third parties’ internet offers.

9 Mobile Devices

The provisions of this data protection declaration also apply to mobile access and use of mobile devices.

10 Changes to the data protection declaration

We reserve the right to adapt our data protection declaration if this is necessary due to modified security and data protection measures. We therefore recommend that you visit this page regularly to acquaint yourself with this data protection declaration.